How do I login and/or check my account details?
Login to the members
section by entering your user name and password on the lower
left hand side of any page. Alternatively, click on any
members link from any page and you will be asked for your
user name and password.
Login to check your account
details or to cancel/renew subscriptions at https://prisonplanet.tv/amember/member.php
- I click on
a members link, but I am not prompted to enter my user name
and password/nothing happens. Help!
This could be a user
authentication problem. In Internet Explorer go to Tools-Internet
Options-Security. Select Internet and then Custom Level.
Scroll all the way down to User Authentication and select
1. Automatic logon only
in Intranet zone
2. Prompt for user name
Other browsers should
have a similar set of options.
- I click on
the members link, enter my user name and password but the
same page just refreshes. Help!
- This can happen for
one of two reasons.
a) Your account has been
suspended by the system for password sharing or a conflict
with a download manager which the system has mistook for
If this is the case please
e mail us by clicking
here (select the prisonplanet.tv option) and
we can re-instate your account.
b) You don't have cookies
enabled in your browser.
To fix this go to tools
> internet options > privacy and set your privacy
level to medium.
- Why do the
videos no longer stream in web pages?
Recent Windows XP security
updates make it hard for us to continue to provide the embedded
players that work on multiple platforms and rival media
players; so we are recommending that members download the
videos to their machines.
- Quicktime videos
don't play, all I get is a question mark superimposed over
This happens from time
to time when the QuickTime video-playing software for Windows
gets registered to take over handling some of the file formats
used by Adobe's ever-more-popular Macromedia Flash file
formats to display animations and movies.
To review the settings,
click on Start and Control Panel and then look for the big,
blue Q icon for QuickTime. Open the QuickTime control panel
and open the tab for File Types. There under the subheading
Miscellaneous you will find a check box for using QT to
play Flash files. Make sure it is unchecked, and the clips
will open in Macromedia instead of greeting you with a blue
Q with a question mark.
- Downloads do
not work in my Download Manager program.
In order to protect paying
members from the abuse of some members sharing their passwords
or posting them on the Internet we have taking measures
to prevent this problem. Unfortunately the use of download
managers is prevented by our password sharing prevention
- Downloads cut
off when I am downloading a media file to my hard drive.
We have found that in
the vast majority of these cases, members also have the
video streaming in the background as they are also downloading
the file. This causes the error. Please make sure you have
pressed the stop button on the embedded media player before
you begin to download a file to your hard drive.
- I am having
problems listening to the live stream of Alex's radio show.
- We don't own or operate
the live stream, it is solely operated by GCN/M2Ktalk.net.
Listening streams are at http://www.gcnlive.com/monday-friday.htm.
Please contact them if you are having problems.
- I have forgotten
my password. Help!
- Just go to https://prisonplanet.tv/amember/member.php
and have your password E mailed to you. If you don't receive
an E mail within 5 minutes, just e mail us by clicking
here (select the prisonplanet.tv option)
and we will provide you with your details, all
we need to know is the surname used for the account.
- How do I view
- To view the video and
audio you will need both Real Player and Windows Media Player
or Quick Time Player. Download Real Player for free here
and Windows Media Player here.
Download Quick Time for free here.
- The text overlaps
- Your browser text setting
needs to be set to MEDIUM or 'orginal value 100%'. The website
is best viewed using Microsoft Internet Explorer. If the
text still overlaps you need to allow CSS styles in your
- I don't want
to pay by credit card or Paypal, can I send a check?
Yes, we accept cheques
and money orders for yearly subscriptions, the details are
on the subscription page.
- Can I/how do
I cancel my subscription?
You can cancel your subscription
at any time by logging into your account at http://prisonplanet.tv/amember/member.php
and selecting "cancel" in the product section.
If you are unable to do so, e mail us by clicking
here (select the prisonplanet.tv option).
For paypal subscriptions,
you will be forwarded to paypal where you will be asked
to login to your paypal account and cancel from there.
We can offer refunds
for subscriptions that have recently renewed, but not for
subscriptions that are some way into their cycle.
Please e mail us by clicking
here (select the prisonplanet.tv option) for
a refund request. We will need to know your name and the
date you paid to process the refund. For paypal subscriptions,
we will need to know the e mail address associated with
your paypal account and the date you paid.
- The audio or
video file keeps stopping in the middle of the track, what's
This is probably due
to your bad dial-up connection, we suggest you download
the files by right clicking on the links provided and saving
the target file. This means you will be able to watch or
listen to the files with no stops or pauses.
If it isn't an issue
with your connection speed, it could be a server issue at
our end. Subscribers may experience slowness at peak times
(mornings US time). We do our upmost to provide the best
facilities possible and we continually have to upgrade our
servers to cope with bandwidth demands that are often compounded
by password sharing. We are only a small team and ask your
patience as we continue to expand Prison Planet.tv and improve
- I don't want
to watch/listen to the files in my browser window, can't
I play them directly in Real Player/Windows Media Player?
Yes, just copy and paste
the link provided into your Real/Media player. Make sure
you have pressed stop on the embedded media player before
you do this.
Any other problems, e
mail us by clicking
here (select the prisonplanet.tv option). For
technical enquiries which are NOT related to refund/cancellation/account
inquiries, open a ticket by clicking
here. Remember to include a clear description
of your problem.